PJ Wilkins
Executive Director
E-ZPass Group
Wilmington, DE.

Welcome to the E-ZPass® Group’s website. The E-ZPass Group, the largest tolling group in the world, is an organization of toll facilities offering the E-ZPass electronic tolling system in the USA. Our goal is to provide "One Tag - One Account" as a way to pay all toll road expenses in our region.

With 24 members in 14 States, E-ZPass is taking more people to more places than ever before, while contributing to the reduction of congestion and pollution on our facilities. E-ZPass is the seamless application of technology for transportation systems in the 21st Century. Thanks to you the network is growing and continuing to improve.

This site is intended for the members of the E-ZPass Group and their employees to share information. Much of the information is limited to those with passwords. Members of the general public should go to the site of their home agency or to http://www.E-ZPass.net to get specific information.

"Not only has E-ZPass shortened commutes, it might be making babies healthier too.

"Mothers who lived near a toll plaza with an E-ZPass had fewer instances of premature births and low birth-weight babies, according to a new study.

"Janet Currie and Reed Walker of Columbia University’s Department of Economics compared mothers that lived within three kilometers of a toll plaza with those that lived within three kilometers of a major highway (but not near a toll plaza) in New Jersey and Pennsylvania.

"By reducing congestion and emissions through the E-ZPass system, premature births dropped 10.8% and instances of low birth weight declined 11.8% for mothers within two kilometers of the toll plaza.

"For those who lived three kilometers from the plaza, prematurity and low birth weight fell 7.3% and 8.4%, respectively." Source: Real Time Economics 10/14/2009

Almost two years ago, the management team of ITR Concession Co. decided that implementing a quality management system compliant with ISO 9001:2008 would be a useful tool for driving continual improvement. ITRCC is continually committed to customer satisfaction and operating the road as efficiently as possible. ISO 9001:2008 was developed by the International Organization for Standardization, with headquarters in Geneva, Switzerland.

This organization is made up of more than 90 countries working together to establish various types of universal standards for businesses to follow in their operations. One such standard is ISO 9001:2008, which is designed to help businesses establish consistent operating practices, often referred to as quality management systems. Since first published in 1987, ISO 9001:2008 has seen further acceptance as hundreds of thousands of companies around the world have utilized the standard as a business practice and have become “certified” ISO 9001:2008 companies.

In essence, ISO 9001:2008 is a 14-page document that tells an organization that it must have certain written procedures, with certain requirements, which must always be followed by all members of the organization in order to achieve a consistent product or service, which will satisfy customers. Much of the actual details of these procedures are left up to each company to establish, just as the Indiana Toll Road has, with the publication of its Quality Manual, Policy Documents and Procedures.

Recently, ITRCC underwent a certification audit and has officially been awarded an ISO 9001:2008 certificate, and in the upcoming years will continue to maintain the quality management system for annual ISO 9001:2008 certification.